Privacy Policy

Information We Collect

Tracking a delivery as a buyer does not require an account. You do not need to give us your name, email address, or phone number just to track a shipment with a tracking code.

When you enter a tracking code to track a shipment, that code is stored locally on your device so you can resume tracking without re-entering it. We do not link tracking codes to any personal identity.

If you register as a seller or a rider, we collect your phone number (and, for sellers, an optional shop or display name) so that riders can be linked to the correct seller and buyers can be notified about their delivery. This is stored on our servers and locally on your device so you do not have to re-enter it each time.

If you use Oren as a rider, we collect your device's GPS location while you have an active delivery in progress, including while your screen is locked or the app is in the background, so the buyer can see the delivery's progress in real time. This location collection is active only during a delivery you have explicitly started by scanning or entering a handoff code, and it stops automatically once that delivery is marked delivered and confirmed.

Separately, and with your explicit permission, we also collect your device's GPS location for the Secure Box proximity unlock feature. This location data is sent to our server only at the moment you tap "Activate Box" and is not stored after the unlock check completes.

If you create a shipment as a seller, you may optionally attach a photo of the product being shipped. This photo is stored on our servers and shown to the buyer tracking that delivery.

We collect your Firebase Cloud Messaging (FCM) device token to deliver push notifications about shipment status updates. This token identifies your device for notification delivery only and is not linked to any personal information.

How We Use Your Information

Tracking codes are used to retrieve shipment data (cargo description, origin, destination, current location of the delivery, and delivery status) from our servers and display it in the app.

Phone numbers are used to link a rider to the correct seller and to notify buyers about the status of their delivery. We do not use phone numbers for marketing.

A rider's live location is used exclusively to show the buyer where their delivery is on the map and to estimate an arrival time. It is never used for advertising, profiling, or any purpose beyond an active delivery.

Your device location for the Secure Box feature is used exclusively to determine whether you are within proximity of a Secure Box to authorise unlocking.

Product photos are used only to show the buyer what they are receiving, displayed alongside the shipment they relate to.

Your FCM device token is used solely to send you real-time notifications about your shipment, such as region or status changes, arrival, and delivery confirmation.

Data Stored on Your Device

The app stores your tracking codes and cached shipment data locally using SharedPreferences. This data remains on your device and allows the app to display your shipments immediately, even when offline.

If you are a seller or rider, the app also stores your registered phone number (and, for sellers, your seller ID) locally so you do not need to re-register on the same device.

You can clear this data at any time by uninstalling the app or clearing the app's storage through your device settings.

Information Sharing

We do not sell, trade, or share your data with third parties for marketing or advertising purposes.

Your device location is sent to our server only during a Secure Box unlock request, alongside the tracking code and box identifier, to verify proximity. This data is not retained after the check.

A rider's live location during a delivery is visible only to the buyer tracking that specific shipment, identified solely by their tracking code.

Your FCM device token is shared with Firebase (Google) as required for push notification delivery. Google's use of this data is governed by Google's privacy policy.

We may disclose information if required by law or to protect the rights, safety, and property of Oren, our users, or the public.

Location Data

Oren requests location access for two separate features: the Secure Box proximity unlock, used only at the moment you tap "Activate Box", and live rider tracking, used only while a rider has an active delivery in progress.

Rider location is collected through an Android foreground service, shown to the rider as a persistent notification ("Oren is tracking this delivery") for as long as it runs. This uses while-in-use location permission only; Oren does not request "Allow all the time" background location access.

You can revoke location permission at any time through your device settings. Revoking it disables the Secure Box proximity feature and, for riders, live delivery tracking. Shipment tracking as a buyer and notifications continue to work normally either way.

Data Retention & Deletion

We retain shipment, seller, and rider records for as long as they remain useful for delivering and tracking shipments.

To request that your data be deleted, email us at orentechhq@gmail.com with your registered phone number. We will remove your seller, rider, and associated delivery records within a reasonable time of receiving your request.

Push Notifications

We use Firebase Cloud Messaging to deliver shipment status updates to your device. The app requests notification permission on first launch.

You can disable notifications at any time through your device settings. Disabling notifications will not affect your ability to track shipments within the app.

Data Security

All communication between the app and our servers is transmitted over HTTPS.

We do not store more personal data on our servers than is needed to operate the features described above. Shipment data displayed in the app is retrieved in real time from our logistics backend and cached locally on your device.

Children's Privacy

Oren Delivery is not directed at children under the age of 13. We do not knowingly collect any personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, the updated policy will be posted at this URL. Your continued use of Oren Delivery after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us at orentechhq@gmail.com.